Desktop & Onsite Support
Troubleshooting day-to-day technical issues in professional, corporate, and home office environments — workstations, printers, peripherals, and connectivity.
Open to IT Support & Helpdesk roles
Mathew WilliamsIT Support Technician
I provide hands-on IT support that keeps people productive, systems running smoothly, and technical problems resolved quickly — from troubleshooting workstations to supporting end users in real office environments.
Currently seeking IT Support Technician and Helpdesk roles in Santa Clara County, California.
Google IT SupportProfessional Certificate
About me
IT is more than fixing systems — it's keeping people working.
Hi, I’m Mathew Williams, an IT Support Technician with hands-on experience troubleshooting hardware, software, and connectivity issues in fast-paced office environments. I’ve supported end users with workstation setups, printer and network problems, system maintenance, and ticket-based issue resolution.
With a strong foundation in customer service and years of experience building and repairing PCs, I bring a practical, detail-oriented approach to solving technical problems. I’m currently pursuing IT support and helpdesk technician roles where I can keep growing and contribute to a strong IT team.
- Based in
- Santa Clara County, CA
- Availability
- Open to new roles
- Focus
- Onsite & helpdesk support
- Certified
- Google IT Support Professional
Core skills
- Windows 10 & 11
- Dell warranty & component repair
- Network & connectivity troubleshooting
- Printer & peripheral support
- Workstation setup & imaging
- Ticketing & documentation
- OS installation & performance tuning
- AI-assisted troubleshooting & research
What I do
Reliable IT support that teams can count on
Technology should empower people, not slow them down. I specialize in clear, effective technical support using industry-recognized methods that keep organizations moving forward.
End-User Focused Service
Clear, patient communication developed through years of direct support and customer service roles, so non-technical users always know what's happening and why.
System Troubleshooting
Hands-on with PC hardware and software, Windows 10/11, peripherals, and network diagnostics — from first symptom through repair and verification.
Experience
Every role has been a chance to serve, learn, and grow
2026 — Present
Field Service PC Technician I · Getronics — Dell Authorized Service Provider
Perform onsite warranty diagnosis and repair of Dell laptops, desktops, all-in-ones, and dual-screen 2-in-1 tablets as an official Dell Service Provider. Replace system boards, displays, batteries, memory, and storage following OEM service procedures, then verify every repair with diagnostics before closing the call.
2025 — Present
Operations Technical Specialist · Current role
Provide Tier 1 onsite IT support across multiple office environments, helping end users resolve hardware, software, printer, and connectivity issues. Assist with workstation setup, system maintenance, and day-to-day troubleshooting while documenting resolutions and keeping business operations running smoothly.
2024 — 2025
Field Technician · Groundwork Renewables
Hands-on field support contractor role maintaining site equipment, diagnosing hardware issues, performing repairs and part replacements, and verifying system functionality after service. Followed structured safety and documentation procedures supporting reliability in a live data-collection environment.
2018 — 2023
Freelance IT · Hollister, CA
Provided independent technical support for consumers, including PC troubleshooting, hardware upgrades, operating system installation, and performance optimization. Built strong problem-solving skills through direct repair work and clear communication with non-technical users.
2015 — Present
Personal IT Projects · Ongoing
Built, repaired, and upgraded custom desktop systems, gaining deep familiarity with internal components, diagnostics, and system configuration. Developed the practical hardware knowledge that underpins my professional desktop and onsite support work.
Projects
Hands-on technical work and continuous learning
A showcase of the practical projects and credentials behind my day-to-day support work.
HardwareDiagnosticsBIOS
Custom PC Builds & Repairs
Assembled and troubleshot custom PC builds — CPU and RAM installation, storage configuration, BIOS setup, thermal management, and hardware diagnostics.
NetworkingWindowsLinux
Google IT Support Professional Certificate
Completed the industry-recognized certificate covering networking, Linux and Windows fundamentals, system administration, ticketing workflows, and structured troubleshooting.
DNS & TLSLinuxNext.js
Self-Hosted Website Project
Built and ran this site end to end — first on a DigitalOcean droplet with Cloudflare DNS and TLS, then rebuilt as a Next.js codebase deployed on Vercel with CI from GitHub.
Contact
Looking for dependable IT support on your team?
I’m available for IT Support Technician and Helpdesk roles in Santa Clara County, California. Send a message and I’ll get back to you quickly.